Returns, Repairs & Exchanges


If you have any concerns or are unhappy once you receive your order, please contact me immediately and I will work with you for resolution. Please be aware all pieces are handmade from start to finish. An item might look slightly different than the item in the photograph. If you'd like to see a photograph of any made to order item before package ships, or more photos of a piece you are interested feel free to contact me prior to purchase.

All pieces are handmade, one of a kind, and very unique. As with most jewelry, it's best not to wear your new piece of jewelry while bathing, swimming, or anything else that involves submerging the piece in water. Most of the metals will tarnish or discolor if exposed in water. Also, please note all crystals used in jewelry are natural and raw gemstones, unless otherwise stated. Unfortunately, broken crystals cannot be replaced.

Earrings cannot be returned due to hygiene reasons.

To discuss more about returns & exchanges, contact autumn.jade@live.ca.